Privacy Policy

1. Introduction

This Privacy Policy explains how RozanaKart may collect, use, store, and protect information when you visit our website, use the RozanaKart mobile app, create an account, place an order, contact us, or otherwise use our services.

2. Information We May Collect

Depending on how you use the website, we may collect information such as:

• Name and contact details provided during registration or checkout.
• Delivery address and location information required to fulfil an order.
• Order details, products purchased, amounts, and order status.
• Account and login-related information required to provide the service, including information associated with your RozanaKart mobile app account.
• Information you provide when contacting customer support.
• Technical information such as browser, device, IP address, and basic website activity where required for security and operation.

3. How We Use Information

Information may be used to:

• Create and manage customer accounts.
• Process and deliver grocery orders.
• Communicate about orders, payments, delivery, support, and service updates.
• Provide customer support and resolve complaints or issues.
• Maintain website security, prevent misuse, and troubleshoot technical problems.
• Improve our website, products, and customer experience.

4. Payments

Where online payment is available, payment processing may be handled by a third-party payment service provider. Payment information may be processed according to that provider's own terms and privacy practices. RozanaKart does not store complete debit/credit card or banking credentials.

5. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to maintain user sessions, remember items in your shopping cart, preserve site preferences, analyze website traffic patterns, and provide smooth platform functionality. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our site.

6. Third-Party Advertising and Google AdSense

We may use third-party advertising companies, including Google AdSense, to serve advertisements when you visit our website. These companies may use information about your visits to this and other websites (using cookies, web beacons, and similar technologies) in order to provide advertisements about goods and services of interest to you.

• Google AdSense: Google, as a third-party vendor, uses cookies (including the DoubleClick cookie) to serve ads on RozanaKart based on a user's prior visits to this website or other sites across the Internet.
• Personalized Advertising: Google's use of advertising cookies enables it and its advertising partners to serve personalized ads based on browsing interactions.
• Opt-Out Options: Users may opt out of personalized advertising by visiting Google's Ads Settings. Alternatively, you may opt out of a third-party vendor's use of cookies for personalized advertising by visiting aboutads.info.

7. Sharing of Information

We may share relevant information with verified third parties strictly necessary to deliver our services, including:

• Logistics and delivery personnel to dispatch and deliver your orders.
• Payment gateway providers to securely process transactions.
• Hosting, infrastructure, and technical service providers.
• Third-party advertising and analytics networks (such as Google) as described above.

We do not sell, rent, or trade your personal personal identity records to unauthorized third parties.

8. Data Security

We use standard technical and organisational security measures to protect your personal data. However, no electronic transmission over the internet or data storage architecture can be guaranteed to be 100% secure.

9. Data Retention

Information may be retained for as long as reasonably necessary for account management, order records, customer support, security, legal obligations, dispute resolution, and legitimate business purposes.

10. Account and Data Deletion Requests

If you would like to request deletion of your RozanaKart customer account and associated personal information, you may contact our customer support team using the support email address provided on this website.

For security and account ownership verification, we may ask for reasonable information to confirm that the deletion request was made by the account holder. Once the request is verified, we will process the account and associated data for deletion in accordance with our applicable policies and legal obligations.

Certain information may need to be retained where required for legal, security, accounting, fraud-prevention, dispute-resolution, or transaction-record purposes. Where such retention is required, the information will be retained only as reasonably necessary for the applicable purpose.

11. Children's Privacy

Our services are intended for general customers and are not specifically directed toward children. We do not knowingly collect personal identifiable information from children under 13.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory requirements. Any updates will be posted directly to this page with an updated timestamp.

13. Contact Us

If you have any questions or feedback regarding this Privacy Policy, your account records, or data rights, please contact us: